HOME • LICENSEE CUSTOMERS Welcome to The Beer Store's website dedicated to serving Ontario's licensee customer! From the quiet pub on the corner to the largest concert venues, we bring the beer to your tables. We are proud to serve you over 350 brands of domestic and imported beer including Canada's own Craft Brewers. This site has been developed to ensure that you have access at your finger tips to price lists, forms and any information you may need. PLEASE NOTE OUR LABOUR DAY HOLIDAY HOURS! All Distribution Centres will be closed on Monday, September 6th. Our Call Centre will be closed on Sunday, September 5th and open from 9 - 5 on Monday, September 6th. CORE SERVICES Licensees may place orders up until the Order Close Time the day before delivery. Consistent weekly times and staff assignments will be maintained, and The Beer Store will call if delivery time will vary ... • Our Core Services for Ontario Licencees LICENSEE ORDERING Once the order has been placed, the Service on Tap Customer Support Representative will read back the order. Please ensure the order is accurate. Quantities, brands, empties, and product returns are read back ... • Ordering from The Beer Store THE BEER STORE IS COMMITTED TO CUSTOMER SERVICE As a valued customer of The Beer Store, licensees can expect a high level of customer service. Courteous Service on Tap Customer Support Representatives will answer calls within 10 seconds. Read more about Our Committment to Ontario Licencees. DELIVERY POLICIES A licensee may receive a delivery on any day that The Beer Store delivers products. Each licensee has a Delivery Day, and licensees scheduled once per week or less have a Secondary Day, and Off-Days. Licensees scheduled twice per week have two Delivery Days, and Off-Days. • The Beer Store Delivery Policies INVENTORY LEVELS The Beer Store will support licensees to ensure they do not run out of product. By maintaining appropriate inventory levels, however, licensees can - in most cases - avoid needing our flexible services . HOME • LICENSEE CUSTOMERS PRICE LISTS

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